Description

The Patron Services Associate is a front-line ambassador for San Diego Opera, serving as the primary point of contact for guests, and delivering exceptional customer experiences throughout the purchasing and attendance journey. This role is responsible for selling tickets and subscriptions, staffing the Patron Services tent during performances, and ensuring seamless customer service reflecting San Diego Opera’s commitment to excellence.

As a vital member of the patron services team, the Associate creates meaningful connections with ticket buyers, answers inquiries with professionalism and efficiency, and contributes to organizational objectives. This position plays an essential role in building guest loyalty and enhancing the overall reputation of San Diego Opera through outstanding service in every interaction. 

This is an in-office position. Our phones are staffed Monday through Friday, 8:30 am – 4:30 pm.  Additional evening and weekend hours are required as needed for performances and events. Applications from candidates of all backgrounds are welcome. San Diego Opera is an equal opportunity employer. We celebrate and are committed to creating an inclusive environment for all employees.

Founded in 1965, San Diego Opera has delivered exceptional performances and inspiring educational programs to a wide audience in San Diego for 60 seasons, with a strong focus on community partnerships and the transformative and expressive power of the human voice.  With a commitment to innovative storytelling, lifelong learning and engagement, and an awareness of great music’s power to bring audiences together, San Diego Opera provides a lasting cultural service to its community.

Requirements

Responsibilities

• Provide excellent and courteous service to all San Diego Opera ticket buyers and donors.
• Provide accurate information to patrons about all San Diego Opera events.
• Assist subscribers, ticket buyers, and donors in all aspects relating to ticket purchases:
  • Receive incoming phone calls and assist in-person buyers.
  • Process mail and email orders.
  • Process and prepare season ticket orders, including orders sold by outside telesales agency.
  • Resolve patron problems.
  • Maintain all subscriber and single ticket buyer records in Tessitura.
  • Assist with seating assignments.
  • Identify donor prospects to refer to the Philanthropy department.
  • Process subscriber exchanges.
  • Make follow-up calls to patrons.
  • File orders.
  • Make outbound subscription renewal calls as assigned.
  • Represent San Diego Opera at all performances.
  • Assist with subscriber seating, season rollover, and invoice creation at the start of the subscription campaign, and mailing of season tickets at the beginning of each season.
  • Assist with post-performance reconciliation.
  • Train on Tessitura software to assist with Patron Services Lead with database management responsibilities.
  • Other duties and responsibilities as assigned.

Qualifications 

• At least one year of experience in a customer service and/or ticket sales role.
• Exceptional customer service skills with a great attitude and a positive and professional demeanor.
• Strong attention to detail and organizational skills.
• Excellent judgment and the ability to carry out instructions accurately.
• Clear and effective verbal and written communication skills.
• Reliable, punctual, and comfortable working evenings, weekends, and during performances as scheduled.
• Strong computer proficiency and ability to learn ticketing software
• Knowledge and love of opera is a plus.  Desire to learn more about opera is a must.
• The person most successful in this position will be a well-organized, detail-oriented individual dedicated to growing the San Diego Opera audience through exceptional customer service. 

To Apply

Please email a cover letter and resume to Ed Hofmeister, Director of Marketing and Communications at jobs@sdopera.org, with the words “Patron Services Associate” in the subject line.  No calls please.